Answers to Common Questions
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General frequently asked questions by customers
For non Paypal / Credit card payment, please Submit Ticket to inform us of your payment. Once your invoice is manually mark as paid, your account will be activated immediately.
For payment options detail, please click Payment Options
Read more of CHM's Terms of Services, Section 6 for the complete information about the allowed Content.
Within the first 30 days of our service, you can request for a 100% refund of your web hosting fees (for the “Website Hosting” and "Reseller Hosting" category of products, such as CHM Basic, CHM Pro, Reseller One, Reseller One, etc). Submit a Support Ticket for money-back guarantee request.
Note: Domain names are non refundable, all registrations/transfers/renewals are final. This is because once a domain is registered/transferred/renewed, payments are made directly to the Domain Registry and we are unable to request a refund from them.
cPanelis a login portal where you can manage website, emails, and databases. This is used by website owners or web developers to upload files, manage databases, create email accounts, do forwarding and more specific configurations that are associated with website, emails, and databases. It also allows to install CMS applications, modify FTP account, database user passwords and email account passwords. Modifying the DNS, manage additional domain, and subdomain can also be done here.
WHM is a back-end access where you can modify the content and configure the settings inside the cPanel account. It also allows you to create a cPanel account which is available for Reseller Hosting, Dedicated Server, and VPS. This is also where you can delete or suspend a cPanel account.
Hosting and Domain
Frequently asked questions about hosting and domain name
http://yourdomain.com/cpanel (Replace yourdomain.com with your own domain name.)
You may login with the username and password for your cPanel account.
NameServer 1: my1.cheaphostingmalaysia.com
NameServer 2: my2.cheaphostingmalaysia.com
Note:Your website will be accessible after 48 hours propagation.
Absolutely. Even if you ceased to be our client, the domain name will still be yours to keep. You will be given access to a member panel that allows you to have full administrative control over your domain name.