Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Questions

General frequently asked questions by customers

In Shared Web Hosting, multiple clients are sharing the servers resources. This helps reduce the infrastructure cost, since the cost of the servers and its resources are spread over all the clients/packages hosted in the same cluster/server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require much resources of a server.
Upon successful payment, your domain or/and hosting account will be activated instantly.

For non Paypal / Credit card payment, please Submit Ticket to inform us of your payment. Once your invoice is manually mark as paid, your account will be activated immediately.
We accept Paypal and major credit cards. We also accept payment via Western Union and wire bank transfer to our main finance office in Indonesia.

For payment options detail, please click Payment Options
Pornography and sex related promoting websites are restricted on any CHM hosting account. This includes sites that may imply sexual content, or link to adult content elsewhere. Therefore, CHM does not allow any adult content websites that contains pornography, sex related promotions and/or links that may redirect to pornographic sites. Although we do not monitor on this, subscribers are held responsible for their compliance. Any reported violation will be removed without prior notice.

Read more of CHM's Terms of Services, Section 6 for the complete information about the allowed Content.
Are you not satisfied with our services? You may request for the 30 days money-back guarantee refund.

Within the first 30 days of our service, you can request for a 100% refund of your web hosting fees (for the “Website Hosting” and "Reseller Hosting" category of products, such as CHM Basic, CHM Pro, Reseller One, Reseller One, etc). Submit a Support Ticket for money-back guarantee request.

Note: Domain names are non refundable, all registrations/transfers/renewals are final. This is because once a domain is registered/transferred/renewed, payments are made directly to the Domain Registry and we are unable to request a refund from them.
Yes, CHM offers a 24/7/365 operation with trained techs to always have an answer for customers who availed CHM hosting services. Problem solving pertaining to CHM's hosting services (this includes website, emails and other services that you may have purchase with CHM). Anything beyond that scope, you would have to pay for administrative tech time.
You may wonder what is the difference between cPanel and WHM. Here’s a quick explanation of the two to avoid confusion.

cPanelis a login portal where you can manage website, emails, and databases. This is used by website owners or web developers to upload files, manage databases, create email accounts, do forwarding and more specific configurations that are associated with website, emails, and databases. It also allows to install CMS applications, modify FTP account, database user passwords and email account passwords. Modifying the DNS, manage additional domain, and subdomain can also be done here.

WHM is a back-end access where you can modify the content and configure the settings inside the cPanel account. It also allows you to create a cPanel account which is available for Reseller Hosting, Dedicated Server, and VPS. This is also where you can delete or suspend a cPanel account.
We offering services website hosting, reseller hosting, domain name registration, virtual private server (VPS), and dedicated server. Details of the products that we offer you can see on the top of our website menu.
Occasionally our fraud detection can mark legitimate orders as fraud, and we do apologize in advance. If this happens to you, simply contact us and supply the required identification to allow up to process the order.

Hosting and Domain

Frequently asked questions about hosting and domain name

No, Our servers uses the Linux operating system. ASP / ASP.NET is required to use Windows Server operating system.
Once you website hosting and reseller hosting activated. You ready to managing your Website, email, and databases, please use the link: (Replace with your own domain name.)

You may login with the username and password for your cPanel account.
We offer 4 locations across the Asia and USA: Malaysia, Singapore, Indonesia, and USA
CHM takes internal backups for disaster recovery reasons. These backups should NOT be relied upon as a customer backup.
No, we do not provide ssh access for shared unlimited web hosting service. However, most of the tasks can be easily achieved using your hosting control panel called cPanel.
If you already have a domain, please buy hosting only. then change your nameserver to:

NameServer 1:
NameServer 2:

Note:Your website will be accessible after 48 hours propagation.
To access the domain name management panel, where you can update the ownership, admin contact, nameservers and other aspects of your domain name, please login to Member Panel.
When I register a new domain name through CHM, does the domain name belong to me?

Absolutely. Even if you ceased to be our client, the domain name will still be yours to keep. You will be given access to a member panel that allows you to have full administrative control over your domain name.